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Damaged or defective items
We hope you’re 100% delighted with your items, but we all know that sometimes things go wrong.
In the event there is a fault with your item or you don’t receive what you expected please contact us in the first instance and we’ll see what we can do.
Defective items will be replaced / refunded (including p&p).
Items damaged in transit will be replaced / refunded (including p&p).
Items lost in transit will be replaced / refunded (including p&p)
If the item is defective or damaged anything you can tell us about the nature of the problem (including photos) will be helpful to understand / avoid future issues. We may (at our cost) arrange collection so we can analyse the problem to prevent future occurrences.
If you decide that you do not like an item you can return it to us for a full refund including our standard shipping costs (we won’t refund any upgraded shipping though). We just ask that you pay the return postage and contact us before dispatch to let us know it’s coming.
We recommend you use a traceable / insured service to return the item as we cannot issue a refund if the item does not arrive (or is damaged). If the item is lost in transit or damaged during return you will need to claim the full cost from your chosen shipping company using your invoice / receipt to prove value. We’ll help with this if you lost your original emails or packing slips.